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How a200m Handles Your Privacy

We keep your account details, device logs and payment records in one privacy policy so you can see what we collect, why we use it and when we…

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a200m How a200m Handles Your Privacy
DATA CONTACT ROUTES

Ways To Reach Us About Data

If you want a copy of what we hold, need a correction or want us to look at a privacy concern, send the request through live chat, email or the in-account message form. We keep those routes tied to your profile so the right records are checked. For safety, we may ask you to confirm account details before we make a change or release records.

Team online

Live Chat

Start here when you want a quick answer about stored data, consent records or a correction. We may ask for a few account checks before we act, so the request stays tied to the right profile.

Email

Use email for longer requests such as a copy of the data we keep, a deletion request where local law allows it, or a question about sharing. We reply with the next steps after we verify identity.

Account Form

The message form in your account is useful when you want to update contact details or ask how long a record is kept. It gives us the login context we need to handle the case carefully.

DATA HANDLING STANDARDS

Cookies, Security And Retention

Our privacy handling is built around the account flow you see on screen. Cookies keep you signed in, remember page settings and help us spot unusual behaviour, while…

Data Use Scope

We collect only the data needed to run your account, confirm requests and keep the wallet flow in order.

Cookies

Cookies help remember your login state and settings, and some are needed for the page to work properly.

Account Security

We ask for extra checks before sensitive changes so nobody else can alter your profile.

Retention

We keep personal data only for the period needed to run the account, handle support and meet legal duties.

Request Route

Privacy requests should come through live chat, email or the in-account form.

Profile Changes

If you move, change contact details or want us to correct a record, send the update request with the same…

Your Common Privacy Questions

These answers cover the data we collect, how we use it, the ways you can contact us and what happens when local law changes. If you need a copy, correction or deletion request, use the contact routes in your account so we can match the request to the right record. We handle each case under the privacy policy that applies where local law permits.

We keep the details needed to run your account, verify requests and protect the login flow, such as contact details, device markers, session data and transaction references. We do not collect extra fields unless a service step needs them.

Payment records help us match deposits and withdrawals, check status changes and settle disputes. When you use Touch 'n Go, GrabPay, Boost dan FPX, we may keep references and timestamps so the record trail stays clear.

We keep records only for the period needed to run the account, handle requests and meet legal duties. After that, we delete or anonymise them, unless another rule requires a longer hold.

Yes. Send the request through live chat, email or the in-account form, and we will verify the account before we act. Where local law permits, we can correct or share the records tied to your profile.

Some cookies store session IDs and preferences rather than your full details. They help the page remember your login state and settings. You can clear them in your browser, but some pages may then ask you to sign in again.

Use the contact paths on this page if you want to ask about storage, sharing or any change to your record. We route each request to the right team and reply after the account checks are complete.

Yes. Access and handling depend on local law and are available where local law permits. If your location falls outside the permitted area, some parts of the policy or account flow may not apply to you.

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